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Establishing or Transferring Phone Service
  • To establish or to transfer new residential phone service, please call or visit your local service office
  • To establish or to transfer new business phone service, call or visit your local service office
To enable us to process your order to establish phone service, we will need to know your complete address and how you would like to be listed in the directory. We also need to know about previous telephone service in your name, and other credit information. We will ask for identification and a number where you can be reached, either at work or through a friend or relative until your service is established.

Installation Rates
Installation rates will vary with the needs of your service. There are many steps involved in installing your phone service, but not every customer needs each step. The amount of work needed to install phone service for you will depend on the type of facilities and service you want. Please contact your local service office to establish new service.

Handling Unwanted Phone Calls
If you do not want to talk to a person selling a product or by telephone, just say "no thank you," and hang up.

If you are bothered by harassing or anonymous phone calls, try these techniques to discourage them:
  • Always hang up immediately at the first obscene word or if the person on the other end of the line doesn't respond after you've said hello twice.
  • Don't talk to the caller. This is what he or she wants you to do.
  • Don't give out any information or let the caller know that you're alone. Teach your children to say "Mom or Dad can't come to the phone. May I take a message?"
If the problem occurs continuously over an extended period of time, you should report it to your local law enforcement agency. Keep a record of the days and times of the calls, and note the caller's sex, voice, accent, and comments. This could assist the police.

It is a crime to make harassing, obscene, or anonymous phone calls under both federal and state laws.

"DO NOT CALL" Program
Louisiana Public Service Commission

Louisiana residential telephone customers who want to reduce unsolicited and unwanted telephone solicitation calls can register to participate in the Louisiana "Do Not Call" Program beginning January 1, 2002. To register your residence telephone number(s), please contact the Louisiana Public Service Commission (LPSC) at 877-676-0773 or register online at the LPSC website: www.lpsc.org. There is no charge to register, and your telephone number will remain on the register for five years unless you ask to have your telephone number removed. Business numbers may not be included on the list. Please remember that if you change, add, or disconnect any of your telephone numbers, you will need to revise your application and/or reapply through the LPSC.

Telephone solicitors are prohibited from calling your residence telephone number(s) unless exempted by law. For a complete list of these exemptions, please refer for the LPSC website. You may file a complaint or report a violation of the Louisiana "Do Not Call" Program by completing and submitting a complaint form (obtained from the above telephone number or the website) to the LPSC. The LPSC will investigate each complaint and may, after investigating the complaint, impose penalties as needed.


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